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Customer Service Associate

Brewster Home Fashions -- a manufacturer and global distributor of home decor products is seeking an Account Support Associate to join our fast-paced team. The Account Support Associate is responsible for ensuring that Brewster provides fast and accurate processing of customer transactions as well as troubleshooting any customer issues in a professional and effective manner.

As an Acccount Support Associate, you will be responsible for:

  • Providing exceptional service at all times to our customers.
  • Receive a wide range of orders and information from retail stores.
  • Process phone, email, and fax orders through computer inventory system.
  • Manage challenging customer issues in an effective and professional manner.
  • Effectively troubleshoot customer problems and determine effective resolutions.
  • Advise customers about shipping information on all in stock or back ordered items.
  • Answer a variety of questions including, but not limited to pricing, stock availability, product, and company policies.
  • Frequently exercises independent judgment and interpretation
  • Assists with administrative tasks and projects.
  • Additional responsibilities as required.

Qualifications and Skills

  • 2-3 years of experience in a fast-paced customer service team, specifically in an inbound call center environment.
  • Bilingual in French is highly preferred.
  • Able to manage a significant workload in a fast-paced environment.
  • Computer proficiency with strong Microsoft Office and Excel skills.
  • Ability to work independently.
  • Excellent interpersonal, oral, and written communication skills.
  • Exceptional organizational and time management skills.
  • Attention to detail.
  • Experience working with SAP is preferred.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

COVID-19 considerations:
We require masks throughout the workday, conduct weekly professional electrostatic sanitizing of our entire facility and ensure social distancing practices are being followed.

Experience:

  • Customer Service: 2 years (Required)

Please send your resume or direct any job inquiries to:

Mail: Brewster Home Fashions
Attn: Human Resources
67 Pacella Park Drive
Randolph, MA 02368

FAX: (781) 963-2277

E-Mail: jobs@brewp.com

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